Refund Policy

Effective November 6, 2026 · Operated by LEDGEPOD LLC · Read with your written order confirmation.

Before processing: full service-fee refund

You may cancel an accepted order before processing begins with no service fee. Any collected service fee is refunded through the original permitted payment channel.

If we cannot deliver or miss the agreed date

If CatalogMend cannot complete the agreed scope or misses the confirmed delivery commitment, you may cancel for a full service-fee refund. We will not substitute an unsupported service or require you to accept a later date.

If the result does not follow your approved rules

We provide a no-charge correction for a deliverable that fails the written agreed rules. If we cannot correct it to those rules, we refund the service fee. Please report the issue promptly, preferably within seven days of delivery; this does not waive mandatory rights or legitimate later claims. Do not attach sensitive files to an issue report.

Changes of scope and customer changes

Different rules, extra files, or changes after agreed processing are a new scope, not automatically included. No additional charge is taken without a separately accepted order. Correctly completed agreed work is not automatically refunded simply because a different result was later desired; mandatory applicable rights still apply.

How to request a refund

Email CatalogMend Support with your order reference and a non-sensitive explanation. We review the actual agreement and delivery evidence; no unsupported resolution deadline is promised. Approved refunds use the original permitted payment channel. Your bank/payment provider determines when funds appear, and we do not guarantee its posting time. Any applicable tax adjustments are handled according to actual provider/tax requirements; we do not deduct a processing-fee penalty from a full service-fee refund.

Paid orders are not currently open. Refund operations must be verified before we accept payment. The owner's internal approval limits do not remove the seller's customer obligations; when required, we obtain the owner's approval rather than promise a refund mechanism we cannot execute.

Questions? CatalogMend Support: support@catalogmend.net
LEDGEPOD LLC · 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States